Privacy Policy
Last Updated: July 7, 2026
VMN Distributors ("VMN", "we", "us", or "our") is committed to protecting the privacy of everyone who visits our website. This Privacy Policy explains what information we collect, how we use it, and your rights as a visitor. By using this website, you agree to the practices described below.
1. Who We Are
VMN Distributors is a Canadian industrial distributor headquartered in Ontario. We supply pumps, valves, pipes, fittings, filtration products, and industrial process control instruments to contractors, engineers, and facilities managers across Canada. Our website serves as a product catalogue and enquiry platform — we do not process payments or financial transactions online.
2. Information We Collect
We collect two types of information through this website:
Information you provide directly: When you submit an enquiry form on our website, we collect the details you enter — which may include your name, work email address, company name, industry, and any product requirements or specifications you choose to share. This information is used solely to respond to your enquiry.
Information collected automatically: Like most websites, ours collects certain technical information automatically when you visit. This includes your IP address, browser type, device type, pages visited, and time spent on the site. This data is collected through Google Analytics and is used in aggregate to understand how visitors use our website and to improve it.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to product enquiries and provide pricing or availability information
- To understand which products and pages are of interest to our visitors
- To improve the content, structure, and performance of our website
- To communicate with you if you have requested information from us
We do not use your information for automated decision-making or profiling.
4. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics places cookies on your browser to help us understand visitor behaviour in aggregate — such as which pages are most visited and how users navigate the site. This data is anonymised and does not identify you personally.
Google may transfer this data to servers outside Canada. You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
For more information on how Google handles data, please refer to Google's Privacy Policy.
5. Cookies
We use cookies on this website for two purposes:
- Analytics cookies — set by Google Analytics to collect aggregated usage data as described above
- Functional cookies — set by WordPress and WooCommerce to maintain basic site functionality (such as remembering your session)
We do not use advertising cookies, tracking pixels, or third-party marketing cookies. You can control or disable cookies through your browser settings at any time, though some parts of the site may not function correctly if cookies are disabled.
6. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:
- Service providers — we use third-party tools (such as Google Analytics and our website hosting provider) that process data on our behalf. These providers are contractually required to handle data securely and only for the purposes we specify.
- Legal obligations — if required by law, regulation, or a lawful order from a government authority, we may disclose your information to comply with that obligation.
7. Data Retention
Enquiry form submissions are retained for as long as necessary to fulfil your request and maintain a reasonable business record. If you would like your information removed from our records, please contact us and we will action your request promptly.
Analytics data collected through Google Analytics is retained in accordance with Google's standard data retention settings.
8. Your Rights Under PIPEDA
As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA), including the right to:
- Know what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Withdraw consent for the use of your information (subject to legal or contractual restrictions)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the details below.
9. Data Security
We take reasonable technical and organisational measures to protect the personal information we hold from unauthorised access, loss, or misuse. Our website is hosted on a secure server with HTTPS encryption. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites, including supplier or manufacturer sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our website is intended for business professionals and is not directed at children under the age of 16. We do not knowingly collect personal information from anyone under 16. If you believe a child has submitted information to us, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
VMN Distributors Ontario, Canada
Email: info@vmndistributors.com
Phone: 1-800-555-VMND